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Neon54 Casino Terms & Conditions
Neon54 holds a licence from the Anjouan Gaming Authority and operates under Curacao licence 8048/JAZ issued by Antillephone N.V., with SSL encryption and KYC procedures in place to protect player accounts and funds.
1. General terms and eligibility
These Terms & Conditions form an agreement between you and the operator of Neon54 Casino. They apply to the website, your player account, casino games, payment features, promotional offers and related services. If you do not agree with any part of these terms, you must not use the website or its services.
You must be legally permitted to gamble online in the place where you are located. The services are intended for adults only. You must not access or use Neon54 Casino if online gambling is unlawful where you live, if you are below the applicable legal gambling age, or if you are prohibited from gambling for any other legal reason. You are responsible for checking the laws that apply to you before registering or playing.
When creating an account, you must provide information that is accurate, current and complete. You must keep your details updated and must not register more than one account unless expressly allowed. An account is personal to you and must not be sold, transferred, shared or used by another person. You are responsible for keeping your login details confidential and for all activity carried out through your account.
- You must use your own identity and payment method when making deposits or requesting withdrawals.
- You must not use Neon54 Casino for fraud, money laundering, unlawful activity or any purpose unrelated to legitimate entertainment.
- You must not attempt to gain an unfair advantage through software, automation, collusion, exploitation of errors or any other improper method.
- You must notify the operator promptly if you believe your account has been accessed without permission.
The operator may carry out identity, age, address, payment and source-of-funds checks. You may be asked to provide documents or information needed to complete these checks. Until verification is completed, access to some or all services may be restricted. If information cannot be verified, the operator may decline registration, suspend an account or take other action permitted by law and these terms.
2. Accounts, funds and transactions
You may only deposit funds that belong to you and that you are authorised to use. Payment methods may be subject to availability, eligibility requirements and separate conditions shown during the transaction process. A deposit must not be made with the intention of using the website to transfer funds to another person or to obtain funds unlawfully.
The available payment methods, minimum and maximum transaction values, processing arrangements and any applicable charges will be displayed where relevant. Transaction requests may be delayed while security, identity or compliance checks are completed. The operator does not guarantee that every payment method will always be available.
You should check all transaction details before confirming a deposit, withdrawal or other payment instruction. Where a transaction has been submitted, cancellation may not be possible. You remain responsible for fees imposed by your bank, card provider or payment service, unless applicable law provides otherwise.
Withdrawals may be subject to verification, wagering requirements connected with a promotion, transaction review and other lawful checks. Funds may be returned only through permitted methods and, where appropriate, to a payment method in your own name. The operator may reverse, refuse or hold a transaction where there is a security concern, a suspected breach of these terms, an unresolved verification issue or a legal requirement.
If an account shows a credit that resulted from an obvious error, technical fault or incorrect payment, the operator may correct the balance. You must tell the operator if you become aware of an error. Money obtained through fraud, misuse, a payment reversal or a breach of these terms may be recovered from your account or by other lawful means.
Game results and technical issues
Game outcomes are determined by the relevant game system and its rules. Where a result is recorded by the system, that result will generally be treated as final, subject to applicable law and investigation of a clear technical error. If a game, transaction or feature is interrupted by a system fault, the operator may void or correct the affected activity in a fair and lawful manner. You must not exploit a known malfunction and should report suspected errors.
3. Promotions, content and responsible use
Promotions, bonuses, tournaments and other offers may be subject to additional terms. Those terms will explain eligibility, qualifying activity, expiry, wagering or playthrough conditions, maximum or restricted uses and any other relevant requirements. You should read the specific offer terms before accepting or using an offer. If there is a conflict between these general terms and a promotion's specific terms, the specific terms will apply to that promotion to the extent of the conflict.
Unless clearly stated otherwise, promotional offers are limited to one eligible person, household, address, device or payment method. The operator may withdraw, amend or refuse an offer where permitted, including where it reasonably believes that an offer has been misused, duplicated or obtained through prohibited activity. Any bonus or promotional balance may be removed if the related requirements are not met or if the account is found to breach these terms.
You must use the website lawfully and respectfully. You must not upload harmful code, interfere with website security, scrape or copy content without permission, reverse engineer services, impersonate another person, submit misleading information or use the website to harass, threaten or defame others. Website content is provided for personal use and must not be commercially reproduced without permission.
Responsible gambling
Gambling should be treated as entertainment, not as a way to earn income or recover losses. Only gamble with money you can afford to lose, set a budget before playing and take regular breaks. Never gamble while under the influence of alcohol or drugs, and do not chase losses.
- Use available account, deposit or session controls where offered.
- Consider taking a break or requesting account restriction if gambling is becoming difficult to manage.
- Do not borrow money or use essential household funds to gamble.
- Seek independent support if gambling is affecting your finances, relationships, work or wellbeing.
You may request support measures such as account closure, self-exclusion or other restrictions, subject to the options available and any applicable process. A restriction may not prevent access to other gambling services, so you should consider seeking assistance from an appropriate independent support service. Responsible gambling information on the website is general information and is not a substitute for professional advice.
4. Privacy, suspension and changes
Personal information is handled in accordance with the Neon54 Casino Privacy Policy and applicable privacy laws. Information may be collected and used to operate the account, process transactions, provide customer support, verify identity and comply with legal, regulatory and security obligations. By using the website, you acknowledge that relevant information may need to be shared with payment providers, service providers, professional advisers or authorities where permitted or required.
The operator may suspend, limit or close an account where it reasonably considers this necessary for security, compliance, responsible gambling, investigation, system integrity or enforcement of these terms. This may occur where information is inaccurate, a payment is reversed, activity appears fraudulent or prohibited, or a legal or regulatory obligation applies. Where appropriate, you may be informed of the reason, although information may be withheld where disclosure could compromise an investigation or legal obligation.
If your account is closed, you must stop using the services. Any remaining balance will be handled in accordance with applicable law, verification requirements and the circumstances of the closure. Amounts connected with fraud, unlawful activity, disputed payments or a breach of these terms may be withheld or recovered where legally permitted.
The operator may update these Terms & Conditions from time to time to reflect changes to services, technology, law, security or business practices. The latest version will be made available on the website. Changes will apply from the stated effective date or, where no date is stated, from publication. You should review the terms regularly. Continuing to use Neon54 Casino after an update means you accept the revised terms.
The website may include links, services or content supplied by third parties. These are provided for convenience and may be governed by separate terms and privacy policies. The operator is not responsible for third-party services to the extent permitted by law. Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.
If you have a question about these Terms & Conditions, use the support or contact option made available on the Neon54 Casino website. When contacting support, provide enough information for the issue to be identified, but do not send passwords or unnecessary sensitive information. These terms should be read together with any applicable game rules, promotion terms, Privacy Policy and responsible gambling information.