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Privacy Policy
Neon54 holds a licence from the Anjouan Gaming Authority and operates under Curacao licence 8048/JAZ issued by Antillephone N.V., with SSL encryption and KYC procedures in place to protect player accounts and funds.
Information we collect
The information collected by an online casino can vary depending on how you use the website and the services available to you. Neon54 Casino may collect information that you provide directly, information created through your activity, and technical information collected when you access the website. We seek to collect information that is relevant to providing and managing our services.
Account and identity information
When you register or use an account, we may handle details such as your name, date of birth, contact details, account login information, country or region, and other information needed to maintain your player profile. We may also request information to confirm your identity, age and eligibility to use the services.
Verification information
For verification, safer gambling, anti-fraud and compliance purposes, we may handle copies or details of identity documents, proof of address, source-of-funds information or other supporting documents where appropriate. Information provided for verification should be accurate, current and belong to you. Documents may be reviewed using internal processes or suitable service providers.
Payment and transaction records
We may handle payment method details, deposits, withdrawals, wagers, account balances, transaction history and related records. Payment information may be processed by payment providers, banks or other financial service providers. We do not need to retain full payment details where a payment provider securely processes those details on our behalf.
Technical, device and usage data
When you visit or use the website, we may receive information such as your IP address, browser type, device type, operating system, language settings, approximate location, pages viewed, login activity, referral information and general usage patterns. We may also collect information about errors, performance and security events to help operate and protect the website.
Communications and support information
If you contact support, we may keep your messages, account information, verification responses and other details needed to understand and resolve your enquiry. We may also record your communication preferences and whether you have chosen to receive marketing or service messages.
How we use information
Personal information is used for purposes connected with providing a secure and reliable casino service. Depending on the circumstances, Neon54 Casino may use information to create and administer accounts, process activity requested by players, provide customer support, and communicate important information about the website or account.
- To create, maintain and secure your player account.
- To confirm identity, age, eligibility and account ownership.
- To process deposits, withdrawals and other account transactions.
- To monitor activity for fraud prevention, financial crime prevention, account security and responsible operation of the services.
- To provide customer support, investigate questions and resolve complaints.
- To maintain, test, troubleshoot and improve the website, systems and player experience.
- To send service messages, security notices, account updates and other essential communications.
- To send promotional communications where permitted and where you have provided the required choice or consent.
- To meet legal, regulatory, accounting, tax, security and record-keeping obligations that apply to the services.
- To enforce our terms, protect our rights, prevent misuse and respond to lawful requests.
We do not use personal information for purposes that are unrelated to the reason it was collected unless this is permitted or required by applicable requirements, or you have given an appropriate choice or consent. Where information is aggregated or de-identified so that it no longer reasonably identifies a person, it may be used for analysis, reporting, security and service improvement.
Marketing choices
Marketing messages may include information about services, features or offers that may be relevant to players. You can withdraw consent to marketing at any time by using an unsubscribe option in a message, changing available communication preferences in your account, or contacting support. Withdrawing marketing consent does not affect essential service communications, security notices or messages required to manage your account.
Cookies, sharing and information security
Cookies and similar technologies
The website may use cookies and similar technologies to remember preferences, keep you signed in, support core functions, understand website usage and help protect accounts and systems. Some cookies may be placed by service providers that help operate analytics, payments, security or other website features. Cookies may be session-based and expire when you close your browser, or remain for a longer period to remember selected settings.
You can manage or disable cookies through your browser settings. Blocking some cookies may affect website functions, account access or the way certain features operate. Browser settings differ, so check the help information for your chosen browser if you want to review, remove or restrict cookies.
When information may be shared
Personal information may be shared only where reasonably necessary for the purposes described in this policy. This can include sharing with payment and verification providers, technology and hosting providers, customer support tools, fraud and security service providers, professional advisers, and other suppliers that help deliver or protect the services. These parties may access information only to perform relevant functions and should handle it in accordance with applicable requirements.
Information may also be disclosed where needed to comply with a lawful request, legal or regulatory obligation, court process, audit, investigation or dispute. It may be disclosed to protect players, the public, the website or our rights, including in connection with suspected fraud, unlawful activity, security incidents or breaches of the terms. If the business or its assets change, information may be transferred as part of that change, subject to appropriate protections.
Security
We use reasonable administrative, technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration and disclosure. Measures may include access controls, authentication, monitoring, secure connections and staff or supplier procedures. No online system can be guaranteed completely secure, so players should use a strong, unique password, keep login details private and contact support promptly if they suspect unauthorised activity.
International handling
Some suppliers or service providers may handle information in countries other than Australia. Where this occurs, reasonable steps should be taken to support appropriate protection and lawful handling. The countries involved may depend on the providers used and the technical location of the relevant systems.
Your rights and important information
How to exercise your data rights
You may contact support@neon54-casino.best to ask about the personal information held about you and to exercise available data rights. In particular, you may request access to your data, ask for inaccurate or incomplete information to be corrected, request deletion of your data where permitted, or withdraw consent to marketing. Please include enough information for us to understand your request and identify the relevant account.
For security, we may need to verify your identity before completing a request. We may ask for additional information, limit a request where the law permits or requires us to do so, or explain why a request cannot be completed in full. We aim to respond within a reasonable period. If information is incorrect, please tell us what should be changed and, where appropriate, provide supporting details.
Account closure and retention
Closing an account does not always mean that all information can be deleted immediately. Some account, identity, payment, transaction, security and communication records must be kept for a period required by law or for legitimate purposes such as resolving disputes, preventing fraud, protecting the website and demonstrating compliance. Once information is no longer required, it should be securely deleted, destroyed or anonymised in line with applicable processes.
Children and eligibility
The services are intended only for people who are legally permitted to use online gambling services in their location. We do not knowingly seek to collect information from children. If you believe a child has provided personal information, contact support so the matter can be reviewed and appropriate steps can be considered.
Changes to this policy
This Privacy Policy may be updated from time to time to reflect changes to the website, services, privacy practices or applicable requirements. The latest version will be made available on this page, together with its effective date where appropriate. You should review the policy periodically, especially before continuing to use the website after a significant change.
Questions and complaints
If you have a privacy question, wish to exercise a data right, or want to raise a concern about how your information has been handled, contact support@neon54-casino.best. We will review the matter and provide a response through the available support process. You should avoid sending unnecessary sensitive information and should never include your password in a message.